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Description
Thank you for shopping at Lesley.
If you are not happy with your purchase, don't hesitate to contact us as soon as possible to start processing your return and refund.
RETURN POLICY:
Note:
*Returns involving 2–3 items from one or multiple orders will incur a 15% restocking fee, which will be deducted from your refund. For returns of 4 or more items, a 30% restocking fee will apply and be deducted from the total refund amount.
*For returns initiated by the customer, the return shipping cost is the customer's responsibility. Please note that the original shipping fees are non-refundable.
The following items are not eligible for returns:
EXCHANGES:
RESERVED RIGHTS REGARDING RETURNS:
We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:
DAMAGED, DEFECTIVE, OR MIS-SHIPPED DRESSES:
RETURN INSTRUCTIONS:
*Customers are responsible for all return shipping costs.
Refused Packages:
If you choose to refuse delivery of your package for any reason, you will be responsible for both the original shipping cost and the return shipping fee to Lesley. These charges will be deducted from your refund. Please note that refused packages may take several weeks or more to arrive back at our facility, as transit times depend entirely on the shipping carrier. Refunds will only be issued once the returned items are successfully received by us.
RETURN PROCESS:
IMPORTANT NOTE:
Once your return is in transit back to us we cannot resend any of the items to you. Please make sure you do not include non-Lesley items in your return package as we are unable to send them back to you.
CANCELLATION POLICY:
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that the most our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24-72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.
If you would like to cancel your order, please contact our customer service to proceed.
Email : service@lesleyfashion.com
We Care About Your Order!
Our mission is to offer you a refined and sophisticated experience when selecting your perfect dress. To ensure that your shopping journey remains smooth, enjoyable, and worry-free from start to finish, we have established the following Shipping Policy. These guidelines are designed to provide clarity at every step of the process—from order placement to final delivery—so you can shop with confidence and peace of mind.
If you need assistance, our Customer Service Team is always here to help—simply email us. For additional information, please visit our Contact Page.
Order Processing and Shipping Information
Before your order is dispatched, each item goes through a detailed quality control inspection to ensure it meets our standards.
Total Delivery Time = Processing Time + Shipping Time
Processing Time
Standard Products: 5–7 business days
Products With Complicated Handwork: 10–15 business days
Shipping Time
Delivery time varies depending on your location:
Standard Shipping: 15–18 business days — $12.99 USD
Expedited Shipping: 5–7 business days — $29.99 USD
FREE SHIPPING on orders over $199
Please note:
Orders are not shipped on weekends or holidays.
Delivery estimates exclude weekends, holidays, and order processing time.
For urgent delivery needs, please contact us at service@lesleyfashion.com.
Tracking Your Order
You can track your order in two ways:
1. If you have a registered account:
Log in using your email and view your order status under “My Orders.”
2. If you checked out as a guest:
Contact our Customer Service Team for updates.
Once your package has shipped, you will receive an email containing your tracking number.
For questions related to your order, feel free to email us at service@lesleyfashion.com.
Sales Tax
All sales tax is already included in the product prices shown. No additional tax will be applied to your order.
Shipping Partners
We work exclusively with reliable international carriers to ensure your package arrives safely and on time.
Customs and International Orders
International shipments may incur customs duties, taxes, or brokerage fees upon delivery.
These charges are determined by local customs authorities and are not included in your purchase price.
Customs inspections may also cause delivery delays. For estimated fees or additional info, please contact your local customs office.
