Thank you for choosing Lesleyfashion for your dress purchase. We are committed to providing every customer with an exceptional shopping experience. If, for any reason, you are not fully satisfied with your order, we offer the following return and refund options.
Return Period
We hope you love your dress, but if you are not completely satisfied, you may request a return or exchange within 14 days of receiving your order.
Please contact our customer service team within this 14-day window and provide:
Items sent back without prior authorization will not be accepted.
📩 Contact us at: service@lesleyfashion.com
Return & Exchange Conditions
To be eligible for a return or exchange, the item must:
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Be in new, unworn condition and returned in its original packaging
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Include all labels, tags, and accessories, intact and undamaged
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Show no signs of wear, washing, alteration, stains, or damage
Items that cannot be resold due to wear or damage will not qualify for return or exchange.
Return Process
1. Submit a Return Request
Email service@lesleyfashion.com with:
Our customer service team will review your request and respond within 3 business days.
2. Ship the Item Back
If your request is approved, we will provide:
Important:
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Unauthorized returns will not be accepted.
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The address on your package is not the return address.
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We strongly recommend using a shipping service with tracking and signature confirmation. We are not responsible for lost return packages.
3. Inspection & Resolution
Upon receiving your return, we will inspect it within 3–5 business days and proceed with either:
Return Costs
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For issues (e.g fit issue, dislike, buy 2 and try both but only keep one, etc.) which are not caused by us, buyer should bear forth and return shipping cost. Some restocking fee will be also charged (20%-50% based on the actual issue).
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For returns initiated by the customer, the return shipping cost is the customer's responsibility. Please note that the original shipping fees are non-refundable.
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To provide you with a more affordable shopping experience, our shipping fee has always been subsidized, while the actual shipping, packaging, and labor costs are often much higher. In the event of a refund, we will deduct the actual shipping, packaging, and labor costs to cover the true logistics and processing expenses. Thank you for your understanding and support!
Refunds
Once your return is inspected and approved, your refund will be issued to your original payment method within 3–7 business days.
If you do not see your refund:
For further assistance, please email us at service@lesleyfashion.com.
Note: Original shipping fees are non-refundable.
Order Cancellations
Most of our dresses are made to order, and materials/labor are reserved as soon as production begins. You may cancel your order under the following terms:
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Within 24 hours of payment: Full refund
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Within 24–72 hours: 80% refund + full shipping fee
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Within 72–120 hours: 50% refund + full shipping fee
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After 120 hours: Refund of shipping fee only
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Once shipped: Orders cannot be cancelled
Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
Phone: +86 177 7987 8234
Email: service@lesleyfashion.com
Address: Room 107, No. 64 Xianlie East Road, Tianhe District, Guangzhou
Opening Hours:
MON–FRI: 9:00 AM – 6:00 PM (UTC+8)
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