Returns & Refunds Policy

1. Return Window & Process

You may request a return or exchange within 14 days of receiving your order.

1. Contact our customer service team at service@lesleyfashion.com within the 14-day window.
2. Provide your Order Number, the item(s) you wish to return, and the reason for return (including clear photos or videos if applicable).
3. Our customer support team will review your request and respond with return instructions within 3 business days.

2. Eligibility Criteria

To qualify for a return or exchange, returned items must meet all of the following conditions:

• Must be in new, unworn, unwashed, and unaltered condition.
• Must be returned in their original packaging.
• All tags, labels, and accessories must be intact and undamaged.
• Must show no signs of wear, stains, makeup marks, perfume odors, or damage.

Items that are worn, altered, damaged, or otherwise unfit for resale will not qualify for a return, refund, or exchange.

Non-Returnable Items: All accessory items are final sale and non-returnable.

3. Return Shipping & Fees

For returns due to personal reasons—including but not limited to fit or sizing issues, style preference, or ordering multiple sizes/items to try on and keeping only one—the following terms apply:

• Return Shipping Costs: The customer is solely responsible for arranging and paying for return shipping. We strongly recommend using a trackable shipping service with signature confirmation. Lesleyfashion is not responsible for lost or damaged return packages.
• Original Shipping Costs: Original shipping fees are non-refundable.
• Restocking Fee: A restocking fee of 20% to 50% will be deducted from your total refund, depending on the specific situation and condition of the item.
• Subsidized Logistics & Handling Costs: To offer competitive pricing, our advertised shipping rates are heavily subsidized. However, true shipping, packaging, and labor expenses are significantly higher. In the event of a return, we will deduct these actual logistics, packaging, and handling costs from your refund to cover incurred operational expenses. We sincerely appreciate your understanding and support.

If you receive a defective, damaged, or incorrect item due to our error, please contact us immediately with photos or videos. We will take full responsibility, cover all return shipping costs, and issue a full refund or send a free replacement.

4. Inspection & Refund Processing

• Inspection: Upon arrival at our warehouse, your return will be inspected within 3–5 business days.
• Resolution:
  • Exchanges: Replacement items will be processed and shipped after the return passes inspection.
  • Refunds: Approved refunds (minus applicable restocking, shipping, and handling fees) will be credited to your original payment method within 3–7 business days.

Delayed Refunds: If you have not received your refund after 7 business days, please re-check your bank account or contact your card issuer, as processing times vary. If you still need assistance, please contact us at service@lesleyfashion.com.

5. Order Cancellations

Most of our dresses are made-to-order, and materials and labor are reserved immediately after an order is placed. Cancellations are subject to the following timeline: