Returns & Refunds Policy

1. Return Window & Process

Eligible items may be considered for return or exchange within 14 days of delivery, subject to the conditions and exclusions outlined in this policy.

1. Contact our customer service team at service@lesleyfashion.com within the 14-day return window.
2. Provide your order number, the item(s) you wish to return, and the reason for your request. Include clear photos or videos when relevant.
3. Our customer service team will review your request and respond with instructions within 3 business days.

2. Eligibility Criteria

For a standard-size dress to be considered for a return or exchange, it must meet all of the following conditions:

• It must be new, unworn, unwashed, and unaltered.
• It must be returned in its original packaging.
• All tags, labels, and included accessories must be intact and undamaged.
• It must be free from stains, makeup marks, perfume odors, signs of wear, or other damage.
• It must have prior return authorization from our customer service team.

Items that are worn, altered, damaged, or otherwise unfit for resale are not eligible for return, refund, or exchange, except where required by applicable law.

3. Made-to-Order Policy

All dresses at Lesleyfashion, including standard-size dresses, are made to order based on customer purchases. Production arrangements begin after an order is placed. Standard-size options follow our published size chart, while custom-size options are made according to the measurements provided by the customer.

Please review your selected product, color, size, and any measurements carefully before placing your order. We cannot accept returns or exchanges arising from an incorrect size, product, or color selection made by the customer.

We do not accept orders placed for the purpose of trying multiple dresses or sizes and keeping only one item. If our customer service team identifies an order that appears to have been placed for this purpose, we reserve the right to cancel the order before fulfillment and issue a refund in accordance with applicable law and the circumstances of the order.

These restrictions do not remove any rights or remedies that may apply when an item is defective, damaged, incorrect due to our error, or otherwise covered by applicable consumer protection law.

4. Return Shipping & Fees

For eligible standard-size dress returns approved for reasons unrelated to a product defect or an error on our part, the following terms may apply:

• Return Shipping Costs: Customers are responsible for arranging and paying for return shipping. We recommend using a trackable shipping service. Lesleyfashion is not responsible for return packages lost or damaged in transit.
• Original Shipping Costs: Original shipping fees are non-refundable, except where otherwise required by applicable law or our policy.
• Return Processing Fees: Depending on the reason for the return, a fee of 20%–50% of the order price may be deducted from your refund. This fee covers return processing, shipping, packaging, and labor costs.

If you receive an item that is defective, damaged, or incorrect due to an error on our part, please contact us promptly with your order number and clear photos or videos. We will review the issue and provide an appropriate resolution in accordance with our policy and applicable law. Where we are responsible for the issue, we will cover applicable return shipping costs and arrange an appropriate remedy, such as a replacement or refund.

5. Inspection & Refund Processing

• Inspection: Once an authorized return arrives at our facility, it will generally be inspected within 3–5 business days.
• Exchanges: If an exchange is approved, the replacement item will be processed after the returned item passes inspection, subject to availability and applicable terms.
• Refunds: Approved refunds will be issued to the original payment method. Refunds are generally processed within 3–7 business days after approval; your payment provider may require additional time to post the funds.

Delayed Refunds: If your refund has not appeared after the processing period, please check with your bank or card issuer. For further assistance, contact service@lesleyfashion.com.

6. Order Cancellations

All dresses are made to order, and production planning, materials, and labor may be allocated after an order is placed. Cancellation requests are subject to the following schedule. Please contact customer service as soon as possible if you need to cancel an order.

Cancellation requests are subject to review and confirmation by our customer service team. Nothing in this policy limits any cancellation, refund, or other rights that cannot legally be excluded.