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Thank you for choosing Lesleyfashion for your dress purchase. We are committed to providing every customer with an exceptional shopping experience. If, for any reason, you are not fully satisfied with your order, we offer the following return and refund options.
Return Period
We hope you love your dress, but if you are not completely satisfied, you may request a return or exchange within 14 days of receiving your order.
Please contact our customer service team within this 14-day window and provide:
The item you wish to return
The reason for the return
Items sent back without prior authorization will not be accepted.
📩 Contact us at: service@lesleyfashion.com
Return & Exchange Conditions
To be eligible for a return or exchange, the item must:
Be in new, unworn condition and returned in its original packaging
Include all labels, tags, and accessories, intact and undamaged
Show no signs of wear, washing, alteration, stains, or damage
Items that cannot be resold due to wear or damage will not qualify for return or exchange.
Return Process
1. Submit a Return Request
Email service@lesleyfashion.com with:
Your order number
Photos and/or videos clearly showing the item
Our customer service team will review your request and respond within 3 business days.
2. Ship the Item Back
If your request is approved, we will provide:
The correct return address
Detailed shipping instructions
Important:
Unauthorized returns will not be accepted.
The address on your package is not the return address.
We strongly recommend using a shipping service with tracking and signature confirmation. We are not responsible for lost return packages.
3. Inspection & Resolution
Upon receiving your return, we will inspect it within 3–5 business days and proceed with either:
Shipping your replacement (for exchanges), or
Issuing your refund (for returns)
For issues (e.g fit issue, dislike, buy 2 and try both but only keep one, etc.) which are not caused by us, buyer should bear forth and return shipping cost. Some restocking fee will be also charged (20%-50% based on the actual issue).
For returns initiated by the customer, the return shipping cost is the customer's responsibility. Please note that the original shipping fees are non-refundable.
To provide you with a more affordable shopping experience, our shipping fee has always been subsidized, while the actual shipping, packaging, and labor costs are often much higher. In the event of a refund, we will deduct the actual shipping, packaging, and labor costs to cover the true logistics and processing expenses. Thank you for your understanding and support!
Refunds
Once your return is inspected and approved, your refund will be issued to your original payment method within 3–7 business days.
If you do not see your refund:
Check your bank account again
Contact your bank or credit card provider (processing times vary)
For further assistance, please email us at service@lesleyfashion.com.
Note: Original shipping fees are non-refundable.
Order Cancellations
Most of our dresses are made to order, and materials/labor are reserved as soon as production begins. You may cancel your order under the following terms:
Within 24 hours of payment: Full refund
Within 24–72 hours: 80% refund + full shipping fee
Within 72–120 hours: 50% refund + full shipping fee
After 120 hours: Refund of shipping fee only
Once shipped: Orders cannot be cancelled
Contact Us
If you have any questions about our Return & Refund Policy, please reach out:
Phone: +86 177 7987 8234
Email: service@lesleyfashion.com
Address: Room 107, No. 64 Xianlie East Road, Tianhe District, Guangzhou
Opening Hours:
MON–FRI: 9:00 AM – 6:00 PM (UTC+8)
We Care About Your Order!
Our mission is to offer you a refined and sophisticated experience when selecting your perfect dress. To ensure that your shopping journey remains smooth, enjoyable, and worry-free from start to finish, we have established the following Shipping Policy. These guidelines are designed to provide clarity at every step of the process—from order placement to final delivery—so you can shop with confidence and peace of mind.
If you need assistance, our Customer Service Team is always here to help—simply email us. For additional information, please visit our Contact Page.
Order Processing and Shipping Information
Before your order is dispatched, each item goes through a detailed quality control inspection to ensure it meets our standards.
Total Delivery Time = Processing Time + Shipping Time
Processing Time
Standard Products: 5–7 business days
Products With Complicated Handwork: 10–15 business days
Shipping Time
Delivery time varies depending on your location:
Standard Shipping: 15–18 business days — $12.99 USD
Expedited Shipping: 5–7 business days — $29.99 USD
FREE SHIPPING on orders over $199
Please note:
Orders are not shipped on weekends or holidays.
Delivery estimates exclude weekends, holidays, and order processing time.
For urgent delivery needs, please contact us at service@lesleyfashion.com.
Tracking Your Order
You can track your order in two ways:
1. If you have a registered account:
Log in using your email and view your order status under “My Orders.”
2. If you checked out as a guest:
Contact our Customer Service Team for updates.
Once your package has shipped, you will receive an email containing your tracking number.
For questions related to your order, feel free to email us at service@lesleyfashion.com.
Sales Tax
All sales tax is already included in the product prices shown. No additional tax will be applied to your order.
Shipping Partners
We work exclusively with reliable international carriers to ensure your package arrives safely and on time.
Customs and International Orders
International shipments may incur customs duties, taxes, or brokerage fees upon delivery.
These charges are determined by local customs authorities and are not included in your purchase price.
Customs inspections may also cause delivery delays. For estimated fees or additional info, please contact your local customs office.
Phone: +86 177 7987 8234
Email: service@lesleyfashion.com
Address: Room 107, No. 64 Xianlie East Road, Tianhe District, Guangzhou
Opening Hours:
MON–FRI: 9:00 AM – 6:00 PM (UTC+8)
Caricamento
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