Description
Thank you for shopping at Lesley.
If you are not happy with your purchase, don't hesitate to contact us as soon as possible to start processing your return and refund.
RETURN POLICY:
Note:
*Returns involving 2–3 items from one or multiple orders will incur a 15% restocking fee, which will be deducted from your refund. For returns of 4 or more items, a 30% restocking fee will apply and be deducted from the total refund amount.
*For returns initiated by the customer, the return shipping cost is the customer's responsibility. Please note that the original shipping fees are non-refundable.
The following items are not eligible for returns:
EXCHANGES:
RESERVED RIGHTS REGARDING RETURNS:
We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:
DAMAGED, DEFECTIVE, OR MIS-SHIPPED DRESSES:
RETURN INSTRUCTIONS:
*Customers are responsible for all return shipping costs.
Refused Packages:
If you choose to refuse delivery of your package for any reason, you will be responsible for both the original shipping cost and the return shipping fee to Lesley. These charges will be deducted from your refund. Please note that refused packages may take several weeks or more to arrive back at our facility, as transit times depend entirely on the shipping carrier. Refunds will only be issued once the returned items are successfully received by us.
RETURN PROCESS:
IMPORTANT NOTE:
Once your return is in transit back to us we cannot resend any of the items to you. Please make sure you do not include non-Lesley items in your return package as we are unable to send them back to you.
CANCELLATION POLICY:
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that the most our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24-72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.
If you would like to cancel your order, please contact our customer service to proceed.
Email : service@lesleyfashion.com
We Care About Your Order!
Upon placing an order with Lesley, expect to receive an order confirmation email promptly. Subsequently, you will receive an order status update once your order undergoes processing. Utilize our Order Tracker tool at any time for real-time updates on your order. Additionally, our dedicated Customer Service Team is available Email to assist you with any queries. For further details, kindly visit our Contact Page.
Order Processing and Shipping Information:
Lesley follows a comprehensive process before shipping your order. This includes rigorous quality control tests on all items. The Total Delivery Time comprises both Processing Time and Shipping Time.
Products Processing Time: Normal products necessitate 5-7 business days for processing. Complicated Handwork Product necessitate 10-15 business days for processing.
Products Shipping Time: Delivery typically spans 5-18 business days, contingent on your region.
Products Shipping Options:
Tracking Your Order:
Log in to our website using your email to track your order status under "My Orders" if placed through your registered account.
For orders without signing in, contact our Customer Service for order status inquiries.
Upon shipment, you will receive an email with the tracking number. For any queries regarding your order, contact us at service@lesleyfashion.com.
Sales Tax Information:
Sales tax is already included in the displayed prices, with no additional charges applied.
We collaborate with trusted international carriers to ensure safe and secure delivery of your package.
Customs and International Orders:
International orders may be subject to additional duties, customs fees, or brokerage upon delivery. These fees are determined by customs officials post-shipping. Customs delays could impact delivery times. Kindly liaise with your local customs office for fee estimations.
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